Refunds and Returns
Your Satisfaction Matters to Me
At Easora, we’re committed to delivering hand massagers of the highest quality — designed to provide real comfort and lasting relief. If your device isn’t exactly what you expected, we’ll do everything we can to make it right because your satisfaction truly matters to us.
Once your order is placed, we begin processing it immediately to ensure fast, careful, and reliable fulfillment.
Returns
Timeframe:
You have 14 days from the date of delivery to start a return. After this period, I’m no longer able to accept returns or exchanges. Please note: cancellations are not accepted once an order is placed.
Condition:
To be eligible for a return, the glove must be in its original, unworn condition and include all original packaging.
How to Return:
To start a return, email me at support@easora.com with your order number and a short explanation of the reason. I’ll send you clear instructions on where and how to return the watch.
Please note: I do not cover return shipping costs. All returns must be sent to our fulfillment center in Asia.
Refunds
Assessment:
Once we receive your return, our team will carefully inspect the item to ensure it meets our return guidelines. You’ll receive an email notification confirming whether your refund has been approved.
Processing Time:
If approved, your refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear in your account.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your credit card company, as posting times can vary
-
Reach out to your bank to see if it’s still processing
Still no refund? Just email me at support@easora.com, and I’ll look into it personally.
Exchanges
For Damaged or Defective Items:
If your Easora device arrives damaged or has a manufacturing defect, we’re happy to make it right. Simply email us at support@easora.comwith your order number and clear photos or a short video of the issue. Our support team will promptly review your case and guide you through the replacement process.